Shipping policy

Shipping Policy

The Hat Wall

At The Hat Wall, we take pride in delivering authentic, high-end fitted hats quickly, securely, and with care. Please review our shipping policy below before placing your order.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received.
  • Processing time does not include weekends or holidays.
  • During high-volume drops, releases, or sales events, processing times may be slightly extended.

You will receive a confirmation email once your order has been shipped.

Shipping Methods & Rates

  • Shipping rates are calculated at checkout based on your location and selected shipping method.
  • We ship using reputable carriers (e.g., USPS, UPS, FedEx) to ensure reliability and tracking.
  • All orders include tracking information, which will be emailed once your package ships.

Domestic Shipping (United States)

  • We currently ship throughout the United States.
  • Estimated delivery times vary by carrier and service selected at checkout.
  • Delivery times are estimates and not guaranteed once the package is in the carrier’s possession.
  • The Hat Wall is not responsible for delays, lost, or stolen items once the shipment is transferred to the carrier

International Shipping

  • International shipping is available to select countries.
  • Buyers are responsible for all customs duties, taxes, and import fees required by their country.
  • The Hat Wall is not responsible for delays caused by customs processing.
  • The Hat Wall is not responsible for delays, lost, or stolen items once the shipment is transferred to the carrier

Shipping Address Accuracy

  • Please ensure your shipping address is correct and complete at checkout.
  • The Hat Wall is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses.
  • Returned packages due to address issues may be subject to additional shipping fees.

Packaging & Protection

  • Hats are shipped with care to preserve shape and condition.
  • We use protective packaging appropriate for collectible and premium fitted hats.

Lost, Delayed, or Damaged Packages

  • Once an order is shipped, delivery responsibility transfers to the carrier.
  • If your package is marked as delivered but not received, please contact the carrier first.
  • If your item arrives damaged, contact us within 48 hours of delivery with photos so we can review the issue.

Final Sale Notice

  • Due to the limited, collectible, and resale nature of our inventory, all sales are final unless otherwise stated.
  • Shipping costs are non-refundable.

Questions?

If you have questions about shipping, please contact us at:

  • Email: info@thehatwall.com
  • Phone: +01(469)249-2449
  • Mail: 207 King Road, Ste. 502, Frisco, TX 75036

We appreciate your trust in The Hat Wall—where authenticity, care, and community come first.